Why are most of your designs sold out & where are the locked hidden/stealth collections?
First off, note that this brand is very untraditional in terms of industry standards as far as how most clothing lines operate. There are a couple simple steps to take in order to get caught up to speed. Once you're locked in, you'll no longer be one of those that check randomly month after month waiting for a design that'll never become available again.
Our collection section is whats limited and only sold for 24 hours. We never print the same design twice. Once it's gone, it's gone forever. No, we will not be rereleasing it.
So If you truly don't want to miss any of our specialty items, follow the next two steps. After experiencing one of our drops you'll be happy you did this.
1. Join the limited release list located at bottom of this site. (enter your email address) By doing this, not only will you be kept in the loop on new limited edition
releases, but you'll also be able to see our 007 locked hidden/stealth collections not viewable to the public each time they are released. Be sure to confirm your
subscription via email afterwards, and if you feel you're not getting the new release
blasts, check your spam and mark our mail as "not spam".
2. Download our "Superfresh clothes" app: iPhone or Android
To order bonus stock, receive promo discounts, and new release notifications that will be sent directly to your android or iPhone. Remember, once it's gone it's gone so if an item catches your eye, please don't hesitate thinking you can come back the following week to get it, because if it was a "collection" item, it'll be sold out.
We try to produce 1-3 new designs each month.
What is "Bonus Stock"?
Bonus stock is essentually a customers last chance at possibly grabbing a piece they may have missed for any reason. Bonus stock is not always available, but if/when we have it, it's normally released within 1-2 weeks after the limited edition item starts shipping to customers within it's original shipping dates posted in the product description. There are two places to grab bonus stock. Top/left of the app, and at the bottom of the collections tab on the website.
How long does it take for my order to arrive?
For PRE-ORDERED items. See the START shipping date or ETA window in the product details on the website so that you are not in the dark about the shipping process. (go back to the item that you ordered, and read the description for shipping info).
If you did not order a pre ordered item, please allow: 5-10 business days for "none made to order" items, to include all accessories (see description of item) And 7-13 business days for "made to order" items to ship. (Leggings + Freezer items) - marked "custom".
This allows my team and I to process/print/package/and ship your order with the absolute best quality possible.
A Tracking email will be sent automatically to the email address entered when your order was placed. Paypal can sometimes have alternate email addresses and shipping addresses saved, so keep that in mind.
International orders can take up to 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the U.S., but please do not worry as the order is still on its way and we beg of your patience.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
How much does shipping cost?
It depends on your country and the size of your order. If you'd like to get an idea of shipping, simply add the items to your cart, select your country, and press the “update total” button.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
Do you ship internationally?
Yes, we ship to almost every country around the world. Again, remember that orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
What brands do you print on?
All limited edition collection t-shirts + tanks are printed on American Apparel.
All other designs are printed on a mixture of soft slim fitted cuts.
How do I know what size shirt to order?
Visit the sizing guide page
How should I care for my shirts? Will they shrink?
For the longest lasting results, drop them off at the dry cleaners. But for washing, the best way to care for your shirts is to turn them inside out and machine or hand wash them on cold in separates. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. For the least shrinkage, dry on low or hang dry.
What type of printing process is used on your apparel?
All of our limited edition collection of shirts, tanks, and hoodies are 100% hand printed here in the United States. Most of the shirts use soft hand plastisol in order to get a brighter finish. Other none limited edition collection designs are screen printed first, and then machine pressed to finalize.
Will the printing fade?
We do not cut corners on inks used, we pay the extra costs for premium materials, and some of the prints will fade after being washed. Black prints tend to fade the most, but will last many washes and wear well.
What is your return policy?
Unworn product can be returned/exchanged within 15 business days of delivery for store credit. Please include a copy of the packing slip that was sent with your original purchase (if available). If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. Please contact us before sending any product back.
Basically, we'd be emailing you a label to simply print out, tape to your package, and drop off with your postman or to your local post office (skipping the line inside of course - just walk it to the front or drop off on the counter).
Please note that all customers have 7 days to complete the requested return/exchange otherwise the product will be put back into public inventory.
Returns should be mailed to:
All sales are final outside the U.S.